Using Looppanel to record your interviews and analyze your user research data should be both a pleasurable and painless experience. We aim to provide prompt and high quality support on any issues you may be experiencing related to Looppanel.

If you would like to reach us to report an issue or provide feedback, we'd love to hear from you!

Below are a few ways you may contact us here at Looppanel:

To connect to live chat, click on the chat widget at the bottom right of your workspace, then select "Send us a message". Our support team's hours of operation are Monday → Friday from 4:00 AM - 4:00 PM GMT.

Need help with meeting recordings, calendar syncing, AI notes, analysis, collaboration or other issues with your account / team's workspace? Let us know and we'll do our best to resolve it!

You should expect to hear back from our customer support team within 24 hours on business days, excluding weekends and holidays.